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Required Gala Retail Head of Operations IT - Nottingham


Post #: A9097425
Posted on: 06 February
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Ad Type: Wanted
 

Gala Retail Head of Operations IT Gala Retail Head of Operations IT Summary Gala Coral Group are one of the UK's most successful companies and the only gaming company in the UK with significant businesses in the bookmaking, bingo and casino markets, both on the high street and online. We have a team of over 16,500 people across 27 casinos, 145 bingo clubs, 1,640 licensed betting offices and online divisions. Role Purpose: Role who is singularly accountable for the IT Operations for Gala Bingo and Gala Casino. Responsibilities- Responsible for all aspects of the operational parts of the Bingo and Casino distributed retail operations. Responsible to deliver the change elements from infrastructure. - Responsible for compliance to IT Audit and Security standards - Responsible for the DR plan and annual testing - People management of Platforms, Service Delivery and Service Desk, migrating over time to include those in shared services where appropriate including Network and Security; DBA - Working with other internal teams (Shared Services and Commercial Services) plus other 3rd parties to ensure effective and efficient delivery of day to day service - Service Level Management - Incident, problem, change and release management of those systems owned - Weekly service level reporting - Service reviews with the business and 3rd party providers - Work as part of the senior Retail IT team and the Group IT shared services to support the future development of the business.
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