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Audience Care Supervisor Required (Santa Clara) - San Francisco


Post #: A11027585
Posted on: 09 December
Reply to: (Use contact form below)

Ad Type: Wanted
 

This supervisor will be responsible for leading, developing, and coaching a team of 10-12 customer facing employees who are charged with creating the ultimate customer experience. The team will use an advanced Customer Relations Management (CRM) suite that allows the customer to interact with us using the communication channel they desire (i.e., self-serve, chat, email, phone, and video in the future). This leader is responsible to ensure that the team has all the support they need to deliver to our vision, including coaching them to success, developing their technical skills to match their awesome personalities, being available and flexible to assist them through any challenges, and being a role model to support the culture it takes to do it right.


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