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Reputation Guards | Respond to the Attack - Chicago


Post #: A45588965
Posted By: reputationg (reputationg ads)
Posted on: 24 November
Reply to: (Use contact form below)
Ad Type: Offering
 

Reputation Guards Even businesses run by professionals can fall prey to negative online reviews from disgruntled customers, business associates, and competitors - some of them may even cross into defamation territory and could damage your brand reputation irreparably.

If you suspect a negative review is fake, various strategies are available to address the situation effectively without harming your reputation. These may include politely asking the reviewer to remove their post; another possibility would be reaching out directly to a social network's support team with all necessary evidence that supports your case for violating their policies - this might involve screenshots, images, and links as examples to back your argument up.

Utilizing an online tool that analyzes user reviews for signs such as unusual language, grammar errors, and brand mentions can also be an effective way of detecting potential fake reviews. You could also check their profile to see if they have left false reviews for other businesses, indicating they may not be legitimate customers.

Keep an eye out for reviews that feature excessive use of exclamation points; one study from MIT demonstrated this trait of deceptive reviews: they often feature more exclamation marks than authentic ones.

If all else fails, filing a request with Google to remove a review may be your only recourse. As this can be an extensive process, having as much evidence of its falsity as possible is critical - that's why it's essential to investigate each reviewer to see their history of other fake reviews and verify whether they belong in your customer or patient database.

If a review remains after filing a removal request, use it as an opportunity to demonstrate excellent customer service skills. Reach out directly to the customer, apologize for their experience, and attempt to address their concern, as this will show that you care deeply about maintaining the reputation of your business.

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Ad Detail: Reputation Guards | Respond to the Attack

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