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Telesales Team Leader - Cape Town

Post #: A10914569
Posted on: 11 January
Reply to: (Use contact form below)

Ad Type: Wanted

Main Purpose To manage a team of /- 15 contact Centre staff in
order to enable the company to meet and surpass its strategic objectives. To manage and oversee the Telemarketing team so that performance and productivity
is maximized resulting in overall sales targets met consistently. The
successful candidate will be required to work shifts in line with the
Telemarketing operational hours Mondays to Saturdays.
Core Responsibilities and Tasks
    Ensure that daily/monthly contact centre targets
    are met;
    Drive the achievement of targets;
    Agree set goals with team members covering
    performance, quality and development areas;
    Resolve people-related problems e.g. conflict of
    interest, absenteeism and disciplinary matters;
    Manage and maintain focused and highly motivated
    team members
    Coach, mentor and develop teams into a high
    performance culture;
    Manage staffing needs, productivity and quality;
    Manage Employees by ensuring continuous
    communication, feedback, motivation and Company Behaviors are being lived;
    Accurate Reporting;
    Ensure company policies and procedures are
    communicate to the team.
Key Competencies
    Sales experience essential
    Planning and organizing
    Self-motivated and target driven
    Operates best under pressure
    Communication Skills
    Leadership skills
    Strong customer
    service orientation
    Judgement and
    decision making
    Ability to mentor
    and develop team for high performance
    Proven ability to
    cope with pressure and setbacks
    Strong drive and
    Building and
    maintaining relationships
    Ability to
    successful performance
    Ability to
    persuade and influence
Minimum Requirements include but not limited to
    Matric / Grade 12
    Minimum of 2 years
    successful Team leader experience in a Sales driven call Centre environment

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Ad Detail: Telesales Team Leader

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