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Muamat Frequently Asked Questions & Users Guide

Important Questions About Posting An Ad:

Common Ad Posting Problems:

Questions About Ads on The Site:

General Questions:

 


Do I need a registration to post an Ad?
No, you do not need to register to post an Ad on muamat. Simply follow the instructions on the ad posting page to post your Ad.

How can I post an Ad?
Posting an Ad is completely free. And there is no charge if you sell your item on muamat. The site is totally free, no strings attached! Posting is easy. Simply follow the instructions given below:

  • Click "Post Ad" in the left side of all Muamat pages.
  • Chose your desired location (if on the main page) and desired category for your Ad.
  • Enter a title, price (if applicable), location, and description. You have the option to upload up to four photos.
  • Then enter your email address and click the "Post Now" button.
  • Finally, check your email for a message from Muamat. Click the "Post Confirmation" link in that email and your Ad will appear on the site. 

How can I include images in my Ad?
When you are on the "Post Ad" or "Edit Ad" page, click the "Browse..." button which appears under the Upload Pictures. Select a picture file from your computer's hard disk and click "OK". The picture will then be uploaded and attached to your Ad. You can add up to four images with your Ad . Pictures with gif, jpeg, pjpeg, and png extensions are allowed. Adding a picture with your Ad is highly recommended because a picture is worth a thousand words, so including one or more with your Ad will increase your chance of getting several replies.

Can I use HTML tags or URLs in my ads?
Muamat does not allow HTML or linkable URLs in Ads on the site. When you create your Ad's description, you select the font, text size, and other ways of adding emphasis. When adding a URL to your listing, it should be for purposes of providing additional information about the specific item or service offered in the Ad. Additionally, you can provide a link to a checkout tool on your personal web site to complete a transaction.

How can I increase the chance of getting a good response to my Ad?
To increase the chance of getting a good response, follow these simple and recommended tips:

  • You should include one or more pictures in your Ad.
  • You should make the title and description of your Ad as detailed as possible. For example, when selling a product include its brand, model number, condition, and features.
  • If you are flexible on price, state that you will accept "best offer".
  • You should make it easy for buyer to pick up the item; let them know where the item is located and when you will be available.
  • Tell your friends about Muamat. The more people who use Muamat, the more responses you will get!

How can I post an Ad in multiple cities?
Muamat is specifically designed for local trading. We have not provided any feature to enable you to post your Ad in multiple cities simultaneously. Please post your Ad in the city or closest city where you or your item is located.

Why am I getting an error about unsupported HTML when I try to post an Ad?
This error often occurs if you compose your Ad in another program and then try to copy and paste it into the Ad contents box.  To avoid this error, first paste the Ad's contents into Notepad and then copy and paste it from there into the Ad contents box. If you are encountering this error and are not pasting into the edit box, then please report the bug to us and be sure to let us know what web browser you are using.

Why am I getting an error about banned words when I try to post a new Ad?
First make sure the contents of your Ad do not violate our posting policy. If your Ad does not violate our posting policy, then check the Ad and eliminate potentially offensive language. If you are still having trouble, contact us with the title and description of your Ad and we will help you identify and remove the banned words.

Why am I being told that I posted too many Ads today?
There is a limit of 50 Ads per person per day. This restriction is in place to prevent users from "spamming" the site. If you would like to post more than 50 Ads per day, please contact us.

Why have I not received a confirmation email?
If you have not received your confirmation email, first check any "Bulk" or "Junk" email folders in your mailbox to see if the confirmation email from Muamat was sent there. If you still can't find the email, click here to get the confirmation email resent to you.

Why was my Ad removed from the site?
There are several reasons why an Ad may have been removed from the site including:

  • The Ad violated our posting policy.
  • Users flagged the Ad as being spam or offensive.
  • The Ad was posted with inappropriate language .
  • The Ad expired automatically after 90 days of it is being posted.

How long do Ads last on the site?
Ads are automatically removed from the site after 90 days being posted.  You can however remove your Ad from the site at any time or repost it after it has expired using the steps described above.

How can I edit, repost or delete my Ad from the site?
Find your "Posting Confirmation" email from Muamat that you got when you posted your Ad on the site. This email will have links to edit or delete your Ad. If you've lost or deleted this email, click here to contact us with your e-mail address used to post the Ad and the Ad number.

How do I complete a transaction using Muamat?
Muamat should only be used to complete local transactions. If you are buying or selling a product, the transaction should take place in person at a location decided upon by both parties. This way you can avoid shipping charges, exchange rates, and most importantly, minimize the risk of fraud.

How can I report any scam emails I receive?
If you get any suspicious emails from Muamat users, please contact us immediately. Remember that the best protection from scams is to buy and sell with people in your own city. And, as always, if something sounds too good to be true, then it probably is.

 


How can I contact the poster of an Ad?
Replying to an Ad is completely free. To contact the poster of an Ad, use the form provided on the footer side of the Ad page. Enter your name, email address and a message. Then type in the verification number and click the "Send" button. The Ad poster will get the message sent to them by email and will respond to you directly via email.

Are Ads screened before they go on the site?
Unfortunately, we can't manually screen Ads since we get thousands of Ads posted on the site each day. If you see an Ad that looks to be Spam, Offensive, Miscategorized, or Illegal please flag it by clicking on the link on the top right side of the Ad page.

What should I do if I see an Ad that I think is spam, offensive, miscategorized or illegal?
If you see an Ad which you think is illegal, prohibited or otherwise a bad fit for the Muamat site, please flag it by clicking one of the flag links found near the top right of an Ad's page. If you want to contact us about these types of Ads, Please be sure to include the Ad number whenever you contact us. The Ad number can be found at the top left side of the Ad.

What is flagging and how does it help the community?
Since the Muamat team can not review the thousands of ads posted each day, our flagging tools enable the hundreds of thousands of Muamat users that visit the site each month to identify Ads that do not belong on the site. Once an Ad has enough flags, the Muamat team will act quickly to remove it. An Ad can be flagged for Spam, Miscategorized, Offensive, No longer current or Illegal. Use the links found on the Ad page in the upper right corner to flag an Ad.

What recourse do I have if my transaction has gone bad or if I have been defrauded?
If you feel that your transaction with another Muamat user has gone bad or you have been cheated by a fraudulent Ad on the site, please let us know about it. If appropriate, you should contact the police to pursue criminal charges. Remember to trade locally and transact in-person to reduce the risk that your transaction will "go bad".

Does Muamat offer any type of mediation between buyers and sellers?
Muamat is a local platform to connect buyers and sellers. All transactions and the details of the transactions are completed between the two parties. At no time does Muamat get involved in these details or the transaction itself. We do not offer any types of verification of who a person is. If you have any questions or concerns about a transaction please contact the other party directly and do your best to resolve the situation between the two of you. If you feel you have been defrauded, contact your local police department.


What is Muamat?
Muamat is a free, person-to-person local community classified site. You can use the site to post and find Ads for electronics, furniture, jobs, cars, pets, services, housing and much more. Muamat is simple to use, local, free, and lots of fun!

Is Muamat really free?
Yes, Muamat is completely free. This includes both posting an Ad and replying to an Ad. You will not be charged if your item sells through a posting on Muamat. If you want to make your Ad featured or want to extend the time period for your add, then you can pay a nominal amount.

Why isn't there a Muamat for the city I live in?
If you think there should be a Muamat site for the city you live in, then please send us your feedback e-mail

What are "cookies" and why must they be enabled?
"Cookies" are small bits of text stored on your computer that are sent to our web site to identify you from other visitors. We use cookies for a variety of purposes such as remembering what city you live in, storing your saved ads, remembering your preferences and more. Please check your browser settings and make sure cookies are enabled when visiting Muamat.

How do I report a bug I have encountered with the site?
If you encounter a bug when using Muamat, please contact us and tell us:

  • The web page address that the bug occurred on.
  • Anything you did that could have caused the bug.
  • What web browser, operating system, and Internet service provider you use.

How do I suggest a new feature?
We're constantly adding new features based upon the feedback. Please use the contact us to provide us your feedback about adding the new features at our site.

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