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administrative assistant - Sharjah (uae)

Post #: A37648283
Posted on: 07 December
Reply to: (Use contact form below)

Category: Computer Science, IT
 

                                                CURRICULUMVITAE

 

DHILSHAT BEGUM.C.H.

·         Address                               : 6H, Kavins enclave, M s park Avenue, Kuniamuthur, Coimbatore,  Tamilnadu 641001,India.

·         Passport              : N 9267928.

·         Mobile                  : +971544686154.

·         E-mail                    : heenafirst@rediffmail.com.

·         E-mail                    : heenafirst@gmail.com .

·         Contact no India :00919535656224     

PERSONAL DETAILS   

·         Gender                                                : Female.

·         Nationality                          : India.

·         Date Of Birth                     : 26 June 1982.                                                                                                

·         Current location                : Karama , Dubai

·         Visa status                          :  tourist visa.

·         Available to join              :  immediately.               

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CAREER OBJECTIVES

                To pursue a highly challenging, continuous, knowledge gaining & skills developing carrier, which will expose me and thus to be an essential ingredient of any company’s success.

SUMMARY

·         B.SC in Computer Science.

·         As a computer instructor/coordinator in everonn systems India limited for one year.

·         Reporting skills, maintaining employee files, dependability, organization scheduling, confidentiality, independence, oriental employees, verbal communication, teamwork, Microsoft office skills.

·         Teaching computer basics ,language papers (c,c++,vb,oracle) and ms office to the school students from 6th standard to 12 higher secondary students in govt school under private concern everonn .

·         And involving in the school administration office clerical works.

·         Excellent experience in outbound call centre as a senior executive in Vodafone for three years.

·         Excellent human relations and communications skills for effective presentations. Evaluation of customer need and customer services.

·         Resolving the customer queries, their needs and solving the problems and work for the customer satisfaction.

ACADEMIC QUALIFICATION

Graduation         :  B. Sc in computer science in Texcity arts and science college, from Bharathiyar University Tamil nadu.(2001-2004).

PROFESSIONAL EXPERIENCE

·         Worked as a Computer Instructor /coordinator (Everonn Systems India Limited) from July 2004 to November 2005.

·         Worked as a senior executive in collection dept, in outbound call centre in Vodafone from December 2005 to march 2008.

·         Worked as a tele sales in MAF jcb credit cards for one year from October 2008 to February 2009 in Dubai UAE

·         Worked as a computer science teacher and maths teacher for grade 1 till grade 8 in India at Noor sait matriculation school from 2014 till 2016.

DUTIES AND RESPONSIBIITIES

·         Worked as a computer instructor in the school , teaching the higher grades students the computer basic languages c, c++, v b, oracle,html,sql and ms office packages.(ms word, excel, power point).Also worked as admin asst in the school office works.

·         Evaluated and analyzed students in class work, assignments.

·         Following the syllabus, assignments and study materials.

·         Monitoring the examination and the assigned works.

·         Preparing the students for the academic practical’s for the best outcome.

·         Conducting meeting with the parents or guardians to discuss the student’s progress.

·         Guided the students in the academic exams.

·         Provide clerical support in month on month preparing payrolls and assisting in the office works.

·         Maintain employee confidence and protects operations by keeping human resource information confidential

·         Submitting the data reports by assembling, preparing, and analyzing data.

·         Maintains employee information by entering and updating employment and status change data.

·         Worked as a senior customer care executive in Vodafone telecommunications in outbound call centre with collection team.

·         Handling customer complaints in smooth manner.

·         The job in obcc   was, there will be 4 bill cycles each bill cycle will be closed within one week. After each week penalty will be charged and outgoing will be barred.

·         We need to call the unpaid customer resolve the billing issues by dealing queries of the customer and contacting the persons in different dept.

·         Scheduling the meeting with the customers and collecting the payments by sending the collection team to the corresponding area.

·         Providing information thru calling and mailing the details telling the updated plans to the customers on online entering the same in the crm with the open call log and the issue should be solved and call log should be closed within 48 hrs.

·         Provides secretarial support by entering, formatting and printing information, organizing work, answering the telephone, relying messages.

·         Prepare correspondence to the mail.

·         Dealing with in incoming email and responding to the clients.abt the products.

·         Studying the day to day changes ,new arrivals of the sop. Checking MIS.

·         Maintain customer confidence and protects operations by keeping  information confidential.

·         Selling financial products.

·         Follow up customer application process.

·         Achieving monthly set target.

·         Timely and effective role out of marketing communication and promotion.

·         Enhancement of customer services.

·         Recommendation of new marketing policies and reviewing of existing ones.

TECHNICAL SKILL

·         Well versed in MS office.

·         Knowledge in internet, email and Internet Explorer.

LANGUAGES KNOWN

·         ENGLISH

·         TAMIL

·         MALAYALAM

DECLARATION

Iam a quick learner .I  hereby declare that the information above is true to the best of my knowledge and belief. If you give me an opportunity to work in your esteemed concern, I will perform my duties excellent to your satisfaction without a chance of any regret.

                                                                                                                                                Dhilshatbegum.C.H.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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